Securiwatch Services & Xtreme Security - Training Program Overview

Our program is designed to ensure that all security personnel are equipped with the knowledge, skills, and technology required to deliver exceptional security services.

The training covers a wide range of critical skills to meet both operational and legal requirements, ensuring the ability to handle a variety of security situations effectively and professionally.

Training Program Objectives

• The skills to handle a variety of security situations effectively and professionally.
• The ability to use advanced technologies such as Novagems and GPS-based tools for reporting, task management, and monitoring.
• Knowledge of de-escalation techniques, emergency response, and conflict resolution.
• Expertise in real-time communication, incident documentation, and legal compliance.

Training Modules

De-Escalation Techniques

Guards are trained to recognize early warning signs of conflict and use verbal communication, non-threatening body language, and stress management techniques.

Conflict Resolution

This module focuses on developing mediation skills, listening actively to both parties, and negotiating solutions that prevent conflicts from escalating.

Emergency Response

Guards are prepared to respond quickly to various emergencies, including fires, medical crises, and security breaches. The module includes First Aid and CPR certification.

Patrol Procedures

Guards learn to conduct thorough and regular patrols of the premises, using Novagems for real-time reporting. The focus is on visibility and maintaining accurate logs.

Use of Force

Training on the legal and operational limits of using force, ensuring the minimum necessary force is used to control situations and when to involve law enforcement.

Technology Integration

Guards are trained to use advanced technologies like Novagems for reporting and task management, including geofencing and mobile incident logging.

Incident Reporting

Guards are trained to document incidents thoroughly, including writing detailed reports with photographic evidence, using Novagems for real-time submission.

Situational Awareness

This module enhances guards' ability to recognize potential threats, assess risks, and take proactive steps to prevent incidents.

Defensive Driving for Mobile Patrols

Guards performing mobile patrols are trained to drive defensively, focusing on vehicle safety, emergency driving situations, and adherence to traffic regulations.

Crowd Control and Event Security

Guards are trained in crowd control techniques for managing large groups, particularly at events, ensuring a secure environment and de-escalating conflicts.

Mental Health and Crisis Intervention

This module equips guards with the skills to handle individuals experiencing a mental health crisis, using de-escalation techniques and when to involve professionals.

Cybersecurity Awareness

Guards are educated on potential cybersecurity risks, how to protect sensitive information, and the importance of secure communication and legal compliance.

First Responder Coordination

Guards are trained to coordinate with first responders during incidents, providing clear reports and assisting law enforcement or medical personnel.

Health and Safety

This module ensures guards are aware of health and safety regulations, including handling hazardous materials and using PPE to maintain workplace safety.